Sara ConnollyBackbone Ops
Services

Three engagements. Real numbers.

Pricing is published because vague pricing wastes everyone's time. Every engagement is scoped to your business, but this is the shape and the range.

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Full-Chain Diagnostic

Failures traced to origin across all five verticals, plus a seven-pillar read on why they weren't caught.

$8,500
2–3 weeks · ~20 hours
  • Vertical-by-vertical operational assessment
  • Failure origin mapping — cause, not symptom
  • Seven-pillar scored findings
  • Prioritized 90-day roadmap
  • 60-minute findings session with leadership
Right for you if you know something is wrong but not what to fix first — or you're heading into a raise, a sale, or a board conversation and need an objective read.
Most common

Embedded Operator

Me inside your business, owning operations. Scaled to the hours the work actually requires.

$6,500–$18,000/mo
3–12 months · 35–110 hrs/mo
  • Weekly operating cadence and execution oversight
  • Supply chain, distribution, and vendor ownership
  • KPI tracking and operational reporting
  • Process documentation and operating playbooks
  • At full depth: P&L ownership, board-ready reporting, hiring and team development
Right for you if operations are the bottleneck on growth and you need someone in the trenches rather than another advisor with opinions.
Fixed outcome

Operational Sprint

Ninety days, one specific thing built, complete handoff at the end.

From $45,000
90 days · 30–40 hrs/week
  • Scoped kickoff with defined success criteria
  • Weekly progress and midpoint recalibration
  • Full documentation and team training
  • 30 days of post-project support
  • Examples: dual-license segregation and cost accounting rebuild, state launch, distribution network buildout, retail opening, DTC buildout, supply chain overhaul, acquisition integration
Right for you if you have one operational problem with a clear start and end, and you need it solved intensively rather than gradually.

No two operations run the same way, so every engagement is scoped to yours rather than dropped in from a template. If your situation doesn't map cleanly onto one of these, say so on the call — most of the good engagements started that way.

Questions

Before you book

What does "full-chain operator" actually mean?
Someone who has personally built the teams, stood up the systems, and carried the P&L in all five core verticals — cultivation, extraction, manufacturing, distribution, and retail. Vertical integration is common as a company structure and uncommon as a résumé: most senior operators came up through one vertical and were promoted above the other four. It matters because failures rarely originate where they surface, and tracing them upstream requires having run the upstream.
Do you only work in cannabis?
Cannabis is the deepest vein and where the full-chain experience came from, but the diagnostic muscle travels. Before cannabis I helped scale a residential solar company into the eighth-largest installer in the country, and I continue to operate alongside consumer brands outside the industry — which is where I pick up operational benchmarks cannabis hasn't set for itself yet. If your operation is complex, multi-stage, and breaking somewhere you can't locate, the category matters less than the structure.
How is this different from hiring a full-time COO?
A full-time COO costs $200K–400K plus benefits and equity, and takes three to six months to hire. Embedded fractional work gives you experienced operational leadership immediately, with the ability to scale hours up or down. You also get someone actively operating right now, which means current pattern recognition rather than a playbook from a previous cycle.
Can you help with the medical / recreational scheduling split?
Yes, and it's the clearest example of why full-chain matters. Segregation begins at cultivation and has to hold all the way through to the point of sale, while cost accounting, allocation methodology, and COGS treatment all have to be rebuilt underneath it. A fix designed inside one vertical breaks the next one. This is usually a Sprint.
Can I start small and expand later?
That's the normal path. Most clients start with the Full-Chain Diagnostic, get the roadmap, and expand into embedded work once they know what they're buying. The diagnostic is designed to be useful on its own if you'd rather execute it internally.
How many clients do you take at once?
Two to three, and no more. Embedded work doesn't scale by dilution, and an operator juggling eight clients is a consultant with a better title. Availability is genuinely limited and start dates sometimes queue.
Remote or in person?
Based in Los Angeles and Nashville, working primarily remotely, with travel for kickoffs, key leadership meetings, site visits, and critical projects. Facilities work in particular usually needs boots on the ground. Travel is billed separately at cost.
What if it isn't working?
All engagements carry a 30–60 day cancellation notice depending on scope. I'm deliberately selective on the front end so this rarely comes up — the discovery process exists to test fit in both directions before either of us commits.

Find out where it actually started.

Most operators know something is wrong. Fewer can name which vertical it originated in, which pillar failed to catch it, or what it's costing them per month. Start there.